Human Resources Intern
Deerhurst Resort
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WHO WE ARE…
Deerhurst Resort is your host to the true Muskoka experience.
What is important to us…
We CARE.
We have FUN.
We value INTEGRITY.
We believe in TOGETHERNESS.
Internship Overview
This placement will provide support for a variety of Human Resources functions including administration, recruitment and selection, employee engagement, employee housing, health & safety and projects. The successful candidate will work with the Human Resources team supporting the department’s goal and strategy, embracing Deerhurst Resort’s guiding values while creating a welcoming environment for all Hosts and guests.
Recruitment and Selection
- Review and update recruitment materials, including job descriptions, job postings, career fair materials and interview questions.
- Attend career fairs as required
- Screen resumes and application forms to identify suitable candidates to fill company job vacancies
- Schedule interviews with shortlisted candidates
- Post and remove job advertisements to job boards and social media platforms as required
Employee Housing
- Support the Staff Housing Team with move-ins and ensuring a welcoming and engaging arrival experience
- Support in maintaining a clean housing environment for residents
- Ensure units are prepared for new arrivals
- Report any housing concerns to HR & Housing Coordinator
- Daily, weekly and monthly housing walks to inspect cleanliness, safety, maintenance requirements and housing supplies
Host Engagement
- Organize and execute staff activities to promote engagement and increase host satisfaction
- Monitor and track Host Happiness device machines, reporting data to HR Director weekly
- Support the HR team with the monthly staff recognition program by collecting nominations
- Collect and post content on internal staff communication tv’s and internal communication boards
- Celebrate successes and publicly recognizing the contribution of Hosts, promoting recognition in all areas
Administrative & Other Tasks
- Audit HR documents to ensure logos meet brand standards
- Audit Health and Safety boards for accuracy throughout the Resort
- Prepare onboarding packages for new hires
- Attend and actively participate in the Joint Health and Safety Committee meetings and events
- Take and distribute minutes for the Joint Health and Safety Committee meetings
- Establish and maintain open, collaborative relationships with the Deerhurst Resort Team
- Attend Resort and Community events as required
- Maintain standards in compliance with all Deerhurst Resort policies, procedures and practices
- Promote positive relationships with employees in all areas of the Resort
- Recognize and greets all guests and team members first
- Provide exceptional and professional service to our guests and Hosts
- Ensure the well-being of our guests and team members by being alert to and reporting potential hazards
- Model all Deerhurst Resort Values while caring for the guests, co-hosts and home owners
- Comfortable making responsible decisions and develops recommendations for effective problem solving
- All other duties as assigned
Qualifications
- Able to work well with others
- Able to take initiatives within given guidelines
- Guest oriented with a sincere, helpful, caring and friendly personality
- Pays precise attention to detail, has a high level of accuracy and is able to meet strict deadlines
- Has exceptional energy, flexibility and professionalism
- Enjoys offering exceptional service and meeting the needs of others
- Has effective communication skills (verbal, listening, writing)
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
- Has advanced keyboarding and data entry skills
- Enrolled in a school program requiring an internship
Visa Requirements: Must be eligible to work in Canada.
Perks
- Free shuttle to work and town
- Free use of staff amenities including golf, waterfront, non-motorized water sports, pool and fitness facility access
- Discounts: on food and beverage, at local businesses, on motorized water sports
- Staff events and activities
- Fun work environment.
Housing - Furnished accommodation, based on double occupancy available minutes from the resort at no cost
The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.
