Overview
Location Overview
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-center office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference.
Job Overview
The Service Enablement team supports PepsiCo’s Global Human Resources Operations in achieving its overall vision by supporting service delivery and project execution. The Services Enablement team specifically brings critical expertise to accelerate the adoption of new processes and technologies, while facilitating connectivity and work across multiple entities. This includes Service Delivery Performance Management; Communications, Change Management, and Capability Building; Continuous Improvement; and Process Design. In addition the team is the Center of Excellence for Global Human Resources Operations to ensure access to the tools, capability and global view to support our own evolution.
In this role, you will be responsible for standardizing and simplifying end-to-end processes for a designated area of the employee lifecycle (e.g., Pre-hire to Onboarding) to provide consistent user experiences across the enterprise, increase productivity, enhance HR services/capabilities, and accelerate robotic process automation (RPA) solutions. You will be also in charge of designing, modifying, and implementing processes for global HR technology solutions deployments, for the assigned area of the employee lifecycle, with a focus on enhancing the digital employee experience (dEEX).
Responsibilities
- Documenting current state end to end processes for designated areas of the employment lifecycle (i.e., Pre-hire to On-boarding) including relationships to identify where future redesign efforts should focus
- Analyzing current processes and identify disconnects or problems with each activity for future root-cause review with global process owners (GPOs) and centers of excellence (COEs)
- Facilitating root-cause review with GPOs and other stakeholders to prioritize the severity of disconnects/problems and identify root cause solutions for each disconnect/problem
- Documenting new end to end processes incorporating root cause solutions; lead/facilitate the review, comment management and approval of the new processes with GPOs and COEs
- Ensuring appropriate transition, communication and implementation plans are developed with relevant stakeholders for process improvements/changes
- Implementation metrics to measure/monitor the effectiveness and efficiency of process improvements; gather feedback on processes for continuous improvements
- Documenting and implementing new end to end processes as required
Qualifications
- 6+ years’ experience in HR service delivery/Shared Services organizations
- Fluent in English
- Experience with process engineering/re-engineering
- Experience in acting as an SME for continuous improvement tools and methods, in Lean, DMAIC, business process mapping, and project management
- Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels
- Ability to work in a dynamic environment while transforming incomplete HR needs due to the evolution of Global Business Services (GBS) into well-defined requirements
- Ability to share information across HR functions; manage stakeholders with diverse interests; make actionable recommendations
